Windows 10: Mystery..WU hasn't run for 6 mos, can't connect

Discus and support Mystery..WU hasn't run for 6 mos, can't connect in Windows 10 Updates and Activation to solve the problem; Hey all - just happened to notice that WU has not been updating. I built this PC a year and a half ago; it claims to have last checked for updates on... Discussion in 'Windows 10 Updates and Activation' started by theTastyCat, May 29, 2017.

  1. Mystery..WU hasn't run for 6 mos, can't connect

    Hey all - just happened to notice that WU has not been updating. I built this PC a year and a half ago; it claims to have last checked for updates on Dec. 2, 2016. "Update history" claims "no updates have been installed yet." Hmm.

    So I tried several of the suggested fixes here and elsewhere, including resetting WU, SFC command, and started poking in the registry, where I noticed that finally went to download the WU fix-it utility.....and I discovered that in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows, I don't have a "windowsupdate" folder like I should. I ran AVG and Malwarebytes and they claimed to have found and quarantined some malware, but no success. So I went to download the Windows Update Troubleshooter, and my brower (Chrome or IE) will not connect to


    Is it possible a virus/malware (though they should all be cleaned up now, but the issue persists) has both removed Windows Update from my registry *and* is actively preventing me from connecting to Microsoft to fix this?? This really is a weird issue!

    Thanks so much for reading all of this - I would greatly appreciate your expertise!!

    theTastyCat, May 29, 2017
  2. Sumit Dhiman2, May 29, 2017
  3. HTC 8525 : Not able to browse through internet explorer on GPRS connection?


    I have an ASUS P750: Windows Mobile 6, Airtel connection

    I tried similar steps to configure GPRS:

    Start > Settings > Connection > Connections > My ISP

    Name : MO

    Select a Modem : Cellular line (GPRS)


    Access point Name :



    I have disabled proxy setting, but still can't connect to the internet.

    Please help. Thanks.
    Balaji Krishnamurty, May 29, 2017
  4. dalchina New Member

    Mystery..WU hasn't run for 6 mos, can't connect

    If you've had malware on your system, anything could potentially have happened, as you know.

    Whilst you could try (as an outside possibility)'s repair tool (free, observe the cautious stages, only select the relevant repair) it's quite likely your only options are
    a. manually upgrade to the latest Windows edition (recommended step time-wise and the most straightforward, but a potential risk as it is a build change)
    b. an in-place upgrade repair install (takes you BACK to the base build of the Anniversary Edition - presumably the build you are using). (I only mention this as a way of repairing what you have already).

    Doing (b) means you would eventually upgrade to the Creator's Upgrade anyway.

    So let's assume you will manually upgrade to the CU.

    1. Create a disk image of what you have now (Macrium Reflect (free) + external image storage. Option Windows Backup).
    - this protects you if something goes wrong- and it can.

    2. Get the Win 10 iso file
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials
    3. Create bootable medium
    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Installation Upgrade Tutorials
    (Or use a DVD)
    I recommend doing either so you have a bootable version to use for repairs etc if necessary.
    4. Upgrade (this includes some of the above instructions)
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials
    dalchina, May 29, 2017
  5. DavidY Win User
    If you've had malware then all bets are off, as dalchina suggests, and I totally agree that taking a backup image is your first step.

    Just to share some of my experiences in trying to unblock Windows Update:

    The windows update troubleshooter from Microsoft is a fairly small file (less than 200KB last time I tried it). If you have access to another computer you could perhaps email it to yourself if you don't have another way to transfer it?

    The one which worked for me is Reset Windows Update in Windows 10. However I did have to manually disable the Windows Update service and restart the computer before that batch file would run for me, which is worth doing if the service didn't stop when you tried it?

    Another thing which causes Windows Update to get stuck for me is the box within Advanced Options which says "Give me updates for other Microsoft products when I update Windows". I had to untick that to free up Windows Update, presumably because some other software (not Windows itself) was jamming up the works.
    DavidY, May 29, 2017
  6. zbook New Member
    Open administrative command prompt and run these commands:

    1) winver (view the pop up and post the windows version and build into the forum)
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan

    Right click on the top bar of the administrative command prompt box then left click edit then select all. Then right click the top bar again, then left click edit then copy. Then paste the results of the above commands into the forum.

    Open the Microsoft easy fix and run the windows update troubleshooter:

    Alternatively open control panel > troubleshooting > left pane click view all > then run any of the troubleshooters to improve the performance.
    zbook, May 29, 2017
  7. Had the same problem and now it's fixed.
    First I ran sfc /scannow just because that's what I do at the first sign of file 'corruption'
    Run SFC Command in Windows 10 Windows 10 Customization Tutorials

    It took me 2 tries to Stop the service, it kept saying cannot be stopped, finally stopped it then I could Disable it.

    Backup for peace of mind, see my Sig

    Good luck *Smile
    FrillyBits, May 29, 2017
  8. Mystery..WU hasn't run for 6 mos, can't connect

    Guys, thank you all so very much for taking the time to post these incredibly helpful posts. I think since I'm missing the entire WU folder from my registry, I may be wise to assume that malware has been up to no good. I think I'm going to start with the manual update as laid out above - will report back!!

    This is very interesting especially given all the publicity of the recent ransomware attacks - it wouldn't seem out of the realm of possibility for those responsible to try in advance to suppress the very updates that would close the loophole in question. I'll sleep better tonight when this is hopefully working!
    theTastyCat, May 29, 2017
  9. I can't complete the Macrium Reflect disk image because it wants to download a file from: *Smile


    .......I can't redownload Windows because it wants to download a file from: *Smile

    So I'm going to try to download both of these things somewhere else and throw them on a USB drive. Man, frustrating!!
    theTastyCat, May 29, 2017
  10. DavidY Win User
    It's perhaps not surprising that Windows Update doesn't work, as it will no doubt be trying to download from there too.
    Is it possible that something on your Wifi box/ router/ etc. (rather than the computer) is blocking that URL?
    DavidY, May 29, 2017
  11. Good question, David. Since I'm grandfathered into unlimited data on my phone and 4G is lightning fast, I connect through it and have for ten years. I've never had a problem accessing any other site, so I'd say I'd be surprised if that were the case. Tonight or tomorrow I'll see if I can get a laptop to access - ought to give a good answer on that. Thanks again for all the help! Will report back.
    theTastyCat, May 30, 2017
  12. zbook New Member
    Which carrier are you grandfathered with? Unlimited data often comes with fine print (data is unlimited for phone use but throttling begins after X amount of data is used, or unlimited data is not unlimited for tethering and that is limited to 3 GB/mo). If you have unlimited data with no throttling and unlimited data for tethering then you have an amazing plan. If you download and install speedtest what speeds are you getting when you use the data plan?

    What is the make and model of your computer?
    Each computer manufacturer has a F key so you can boot to a device.
    This would enable you to boot to the USB flash drive without having to change the bios boot order.
    If you have a custom built computer then you would need to change the boot order.
    zbook, May 30, 2017
  13. DavidY Win User

    Mystery..WU hasn't run for 6 mos, can't connect

    Something which occurred to me - could you download a Linux Live installation?
    Then boot Linux from a USB drive or whatever, and use Linux to download the Microsoft stuff - for instance the .ISO installer for Windows. It would also eliminate (or otherwise) some possible issues with it being an issue with your network blocking rather than your Windows installation.

    (But I've no idea of the practicalities as Linux is outside my comfort zone.)
    DavidY, May 30, 2017
  14. dalchina New Member
    The best way forward if you have significant corruption is indeed to upgrade manually and so get a new copy of Windows, assuming there is not further damage that prevents the upgrade.

    I can't recommend trying to use a boot disk to download an iso.

    Whilst it is of course possible to download any of the isos produced by MS (legitimately) e.g. by using a boot disk such as Kyhi's (top of the Software and Apps section here, Win 10 based), you would need to make sure you're getting the right one- base language, Home/Pro - same iso => either depending on your previous activation or license, x32 vs x64, etc etc - and of course the current build. If you used a boot disk then you'd need to manually select the iso and you'd need to know the appropriate URL to use to access the library of isos.

    If the other PC uses a similar Windows edition, language etc, then it should be no problem.
    dalchina, May 30, 2017
  15. DavidY Win User
    I'm probably being dumb here, but isn't the URL simply this? :

    I agree some care is needed to select the right edition etc. though.
    DavidY, May 30, 2017

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