Windows 10: Unable to open Facebook/Instagram on FireFox while IE can

Discus and support Unable to open Facebook/Instagram on FireFox while IE can in Browsers and Email to solve the problem; Started to happen almost month ago, drives me crazy. Firefox can't connect to any facebook server website like facebook.com, instagram.com, oculus etc.... Discussion in 'Browsers and Email' started by dezik, Nov 15, 2018.

  1. dezik Win User

    Unable to open Facebook/Instagram on FireFox while IE can


    Started to happen almost month ago, drives me crazy. Firefox can't connect to any facebook server website like facebook.com, instagram.com, oculus etc. Activating vpn addon, like Browsec, allows me to connect to those websites. Internet Explorer open them fine. Other pc in local network can open those websites with Firefox.
    Latest x64 Firefox version.

    Things i've tried:
    - Run firefox in safe mode without addons
    - Removing all addons
    - Checking if proxy settings disabled
    - Checking if privacy/block is disabled
    - Totally reinstalling firefox with deleting everything and cleaning registry
    - Checking if windows hosts file is empty
    - Disabling windows firewall
    - Disabling Avast shields
    - "Works" if i'm putting direct instagram ip to hosts file, but doesnt load images/videos

    Using latest Windows 10 x64 pro.
    *cry

    :)
     
    dezik, Nov 15, 2018
    #1
  2. Brink Win User

    New Tools to Manage Your Time on Facebook and Instagram


    Source: New Tools to Manage Your Time on Facebook and Instagram | Facebook Newsroom
     
    Brink, Nov 15, 2018
    #2
  3. Brink Win User
    Facebook, Messenger and Instagram apps coming to Windows 10


    Source: Facebook, Messenger and Instagram apps coming to Windows 10 | Windows Experience Blog



    Unable to open Facebook/Instagram on FireFox while IE can [​IMG]
    Tip How to Check for App Updates in the Store in Windows 10

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    Brink, Nov 15, 2018
    #3
  4. Unable to open Facebook/Instagram on FireFox while IE can

    Unable to load the Facebook page completely on Chrome and Firefox browsers on Windows 10.

    Hello Janne,



    Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



    From the above description, I understand you have trouble accessing the Facebook webpage on Chrome and Firefox browser, and similar issue persists on desktop and laptop but not on iPad or phone. The issue persists even after clearing the cache, uninstalling
    and re-installing the Chrome browser.



    Before assisting further, I would like to ask you few questions:

    • Did you check if similar issue persists on Microsoft Edge or Internet Explorer browser?
    • Does the issue persists only on Facebook webpage?


    You may be facing the above issue due to the browser components conflicting with the internet connection or the internet connection received on the computer on connecting to the webpage



    I suggest you to check if similar issue persists on logging in into the Facebook social webpage using Microsoft Edge or Internet Explorer browser. Also check if similar issue persists on logging in into other social accounts using Chrome or Firefox
    browser.



    Step 1: If the issue persists on other social networking webpages also, run the
    Internet connection troubleshooter by following the steps below and check if the issue is fixed.



    • Press Windows logo key on the keyboard, type
      Troubleshooting and select the top most search result.
    • Click on View all from the left side panel of the window.
    • Select Internet Connections,
      click on Advanced and check Apply repairs automatically
      option.
    • Follow the on screen instructions and wait for the troubleshooter to complete.
    • Check the status after the troubleshooting is complete, close the window and check if the changes are effective.


    Step 2: If the issue persists only on using Facebook webpage, I suggest you to get in touch with the Facebook support forum group for further assistance as you have already contacted them before.

    http://www.facebook.com/help/community/



    Write to us with the answers to the above questions and the status of the issue on the same post for further assistance.
    Your reply is most important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Nov 15, 2018
    #4
Thema:

Unable to open Facebook/Instagram on FireFox while IE can

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