Windows 10: WHEA_UNCORRECTABLE_ERROR 124 but no bsod

Discus and support WHEA_UNCORRECTABLE_ERROR 124 but no bsod in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi nerds, My PC has twice rebooted itself with no warning. I did not see a bsod either time, so i thought it may have been a power issue at first.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by catvomit, Jan 27, 2018.

  1. catvomit Win User

    WHEA_UNCORRECTABLE_ERROR 124 but no bsod


    Hi nerds,

    My PC has twice rebooted itself with no warning. I did not see a bsod either time, so i thought it may have been a power issue at first. Both times a dump file was left, with a WHEA_UNCORRECTABLE_ERROR 124. The first crash occurred shortly after PC was powered on and temps were quite low

    After the first crash, these are the things I've tried:

    Installing all windows updates and drivers
    Tested RAM with Memtest86, for 8 passes, no errors
    Ran intelburn standard stress test, no errors,
    Cleaned out dust and cat hair from case

    This system is about 7 months old, all parts are new except the GPU which is second hand. I understand this error is most commonly hardware related, and the fact it reboots before showing a BSOD is kind of worrying too.

    Logs attached, I suspect the PSU (i am using the one that came with the case) but I'm not too confident about my troubleshooting skills. Any help would be appreciated *Smile

    :)
     
    catvomit, Jan 27, 2018
    #1

  2. BSOD Help whea_uncorrectable_error (124)

    Hi thanks for replying. To answer your questions, this issue occurs very rarely but has now happened twice within a short period. This is a computer I built myself. I initially thought my ram was causing the issue because the documentation from Asus (motherboard
    manufacture) didn't show the ram I was using as supported models. So I replaced them with new Adata sticks that are supported, and I got another crash after about 5 minutes of running the computer on idle. Also my motherboard likes to automatically "optimize"
    settings in the UEFI bios which includes a slight overclocking of the cpu and possibly the ram as well. I have forced all settings in bios to run at hardware defaults (or standard) settings, and so far have had no issues.

    Here's a link to my public onedrive folder with two zipped dump files (it's all i have)

    Public
     
    Hollow1115, Jan 27, 2018
    #2
  3. BSOD Help whea_uncorrectable_error (124)

    Hi,

    I will certainly help you regarding the blue screen issue.

    Kindly let us know a few more details on the below questions:

    • Since when are you facing this issue?
    • Did you make any changes prior to the issue?
    Kindly refer the suggestions from the link below:

    Windows 10 BSOD WHEA_UNCORRECTABLE_ERROR

    Also, refer the link regarding the blue screen error:

    https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

    Please get back to us for further assistance. We will be happy to help.

    Thank you
     
    Jahnabi Das, Jan 27, 2018
    #3
  4. Ztruker Win User

    WHEA_UNCORRECTABLE_ERROR 124 but no bsod

    This is a very similar problem where the resolution was to replace the mother board. Read through it, follow the test @ave0 did in that thread and see how you make out.

    Random Restarts with 0x124 Dump

    Cleaning the inside of the PC, applying new thermal paste are very important as is running Prime95 and checking voltages.

    Let me know how you make out.

    Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffff8387acbc3538, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 6: kd> !errrec ffff8387acbc3538 =============================================================================== Common Platform Error Record @ ffff8387acbc3538 ------------------------------------------------------------------------------- Record Id : 01d396fcba8490fb Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 1/26/2018 23:24:03 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffff8387acbc35b8 Section @ ffff8387acbc3690 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : BUS error Operation : Generic Flags : 0x00 Level : 3 CPU Version : 0x0000000000600f20 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffff8387acbc3600 Section @ ffff8387acbc3750 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : 20 0f 60 00 00 08 08 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffff8387acbc3750 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffff8387acbc3648 Section @ ffff8387acbc37d0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) Status : 0xf2000010000b0c0f[/quote]
     
    Ztruker, Jan 28, 2018
    #4
  5. catvomit Win User
    Ouch, that's really not what I wanted to hear *Sad I'll check voltages and replace thermal paste to see if either of those are an issue.
    Thank you for your help *Smile
     
    catvomit, Jan 29, 2018
    #5
  6. Hi there,

    Maybe I have a little more information for you. But at the end it seems to be something strange with the hardware, like Ztruker wrote.

    This is from my analysis:

    Code: 0x00000124: [SPECIAL] WHEA_UNCORRECTABLE_ERROR (2018-01-27 00:24:03) [Windows 10] CAUSED BY: AuthenticAMD_PROCESSOR_BUS_PRV WHEA Notify: Machine Check Exception Type: BUS error Error: BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) PROCESS: System[/quote]
    "BUS OBS Error": Observing error. Usually caused by hardware components, Mainboard or chipset drivers.

    There are also error in windows eventlog pointing to an hardware error (maybe chipset drivers):

    Code: 2018-01-07 19:28:38 Error: A fatal hardware error has occurred. Component: AMD Northbridge 2018-01-26 23:24:45 Error: A fatal hardware error has occurred. Component: AMD Northbridge[/quote]
     
    BSODHunter, Jan 29, 2018
    #6
  7. catvomit Win User
    Thank you very much, I'll check the chipset drivers but I have a feeling i need to RMA my mobo *Sad
     
    catvomit, Jan 30, 2018
    #7
  8. axe0 New Member

    WHEA_UNCORRECTABLE_ERROR 124 but no bsod

    BUSLG_OBS_ERR = observing error from the point of view from the CPU (ruling out the CPU automatically).

    IMHO this doesn't necessarily mean the mobo is the cause since that can't be determined with a single dump.

    In the thread Ztruker linked to there was another crash which was due to a write error, the only reason that I could think of that could cause corrupted data to write was a bad motherboard, this is a different issue.
     
  9. catvomit Win User
    Thank you axe0!! I shan't give up yet then *Smile
     
    catvomit, Jan 30, 2018
    #9
  10. Ztruker Win User
    Ztruker, Jan 31, 2018
    #10
  11. catvomit Win User
    WHEA_UNCORRECTABLE_ERROR 124 but no bsod [​IMG]
    Here are the voltages from BIOS, not sure about these as I'm clueless with this sort of thing *Confused

    I'm about to run Furmark and Prime95, will post results here.
     
    catvomit, Jan 31, 2018
    #11
  12. catvomit Win User
    Furmark ran perfectly other than a little stuttering as it got past 80 degrees. No artefacts or crashes *Smile

    The tutorial you linked says to run prime95 for 3 hours, Axe0 has said the CPU can be ruled out, so is it still necessary to run it for that long? Just worried about it getting too hot if I leave it unattended

    Prime95 has been running for about 10 minutes so far, CPU temperatures have not gone above 58C and the fans sound like a plane taking off - so far so good i suppose? *Smile
     
    catvomit, Jan 31, 2018
    #12
  13. Ztruker Win User

    WHEA_UNCORRECTABLE_ERROR 124 but no bsod

    I guess all I'm trying to do is further eliminate the CPU as a possible cause. Probably not necessary.

    My thinking is that anything that stresses the system may show us something that could help to narrow down the cause. May be wishful thinking though.
     
    Ztruker, Feb 1, 2018
    #13
  14. catvomit Win User
    Prime 95 ran fine overnight. Doesn't seem to be a CPU, GPU or memory issue *Sad I'll check the hard drive next, just to be sure
     
    catvomit, Feb 1, 2018
    #14
  15. catvomit Win User
    Just had another crash friends, i don't know what my next step should be *Sad
     
    catvomit, Feb 18, 2018
    #15
Thema:

WHEA_UNCORRECTABLE_ERROR 124 but no bsod

Loading...
  1. WHEA_UNCORRECTABLE_ERROR 124 but no bsod - Similar Threads - WHEA_UNCORRECTABLE_ERROR 124 bsod

  2. WHEA_uncorrectable_error 124

    in Windows 10 BSOD Crashes and Debugging
    WHEA_uncorrectable_error 124: I keep getting this WHEA error, and I figured out how to access the dump file, but I am at a loss to understand what is causing the error. Came someone that understands this please point me to the subsystem causing the error? Microsoft R Windows Debugger Version...
  3. WHEA_UNCORRECTABLE_ERROR 124

    in Windows 10 BSOD Crashes and Debugging
    WHEA_UNCORRECTABLE_ERROR 124: My PC has been crashing whenever my Nvidia GPU is used, I'm sure it's a hardware error, but I am concered as to whether or not it's the GPU or PCI which is broken, if this could be explained, it would help out a lot. Microsoft R Windows Debugger Version 10.0.20153.1000...
  4. Random BSOD: WHEA_UNCORRECTABLE_ERROR 124 arg1: 0

    in Windows 10 BSOD Crashes and Debugging
    Random BSOD: WHEA_UNCORRECTABLE_ERROR 124 arg1: 0: Keep randomly crashing while doing nothing as well as while playing games. No overclocks. All drivers up to date. Opening the dump file with windbg gives me errors that it can't find the symbols for ntoskrnl even though I have my path set to:...
  5. WHEA_UNCORRECTABLE_ERROR (124)

    in Windows 10 BSOD Crashes and Debugging
    WHEA_UNCORRECTABLE_ERROR (124): help me please everyone, while i am using pc random freeze ,this is the Dmp file, not sure is it xmp profile have problem, since I enable xmp, random freeze return, please everyone know how to see Dmp file please help me. thank you...
  6. WHEA_UNCORRECTABLE_ERROR (124)

    in Windows 10 BSOD Crashes and Debugging
    WHEA_UNCORRECTABLE_ERROR (124): help me please everyone, while i am using pc suddenly freeze ,this is the dmp file thank you https://answers.microsoft.com/en-us/windows/forum/all/wheauncorrectableerror-124/5bffb16e-144a-4d3d-9b3e-9339d730d261
  7. Whea_uncorrectable_error (124)

    in Windows 10 BSOD Crashes and Debugging
    Whea_uncorrectable_error (124): Hi All, I have seen three or four blue screens on a clients computer and have only just managed to grab the dump file before it disappears. I have submitted the file to osronline and have attached the analysis. The bit that confuses me is that it mentions a fatal hardware...
  8. Different BSOD several times, whea_UNCORRECTABLE_ERROR (124)

    in Windows 10 BSOD Crashes and Debugging
    Different BSOD several times, whea_UNCORRECTABLE_ERROR (124): Hi, a long story, I'll try to keep it short. Since over a year ago I bought new components for my desktop PC. I had and have several BSOD over months and weeks. Sometimes 5 times a week, sometimes 2 times a month. Here is what I try, change on the system: New...
  9. WHEA_UNCORRECTABLE_ERROR 124 but no bsod

    in Windows 10 BSOD Crashes and Debugging
    WHEA_UNCORRECTABLE_ERROR 124 but no bsod: Do I understand it correctly, from your description, that there has been only 1 crash? No, the crashes usually happen 3-4 times each week. It has been going for quite a while now, since the fall creators update. In the meantime I have reinstalled my system a couple of times,...
  10. Bsod "whea_uncorrectable_error (124)"

    in Windows 10 BSOD Crashes and Debugging
    Bsod "whea_uncorrectable_error (124)": Hi, I'm having a hard time figuring out the source of my blue screen on my Gigabyte Aero 14. The bluescreens happen mostly on battery mode, for exemple when I startup the computer, when I unplug the power cord, or when I wake up the computer from sleepmode. In some rare cases...