Windows 10: Win-10 updated failed

Hi, I downloaded on ISO file for the update, mounted it, and ran it. It failed. Received this message:


We couldn't install Windows 10

We've set your PC back to the way it was right before you started installing Windows 10.

0x80004005 - 0x1000A

This installation failed in the DOWNLEVEL phase with an error during PREPARE_FIRST_BOOT operation


I have no idea what to do with this information. I'm not savvy and therefore can't fix it on my own.

I need to get this update installed. Please help me if you can.

Thank you, lmeunier

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Win 10 updates fail

OK - Have disabled AVG and have turned off Windows firewall and have tried both suggestions above

Windows update troubleshooter found two issues that it was unable to fix

And resetting the update components made no difference !!

The issue still stands - the Win 7 installation will not update

And in order to upgrade to Win 10 - the Win 7 needs to be fully updated - is there some way round this - I need to be able to carry out a clean install - but using the original key code .....

There is NO error code provided

Any more suggestions ?

 

Windows 10 fails to update


Thanks,

The Users list compared to the Profile list you posted earlier tell me there is not an issue with Users (a known issue where there is a profile in the list, but not actual User folder).

The error code suggests corruption in the CBS manifest:
Try these steps one at time until the issue is resolved or you run out of steps.

Is Windows activated?
No? Activate Windows 10

Launch Command Prompt (Admin)
enter the following line
reg query HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate /s
If DisableWindowsUpdateAccess REG_DWORD 0x1

launch regedit
navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
change the value of DisableWindowsUpdateAccess to 0
exit regedit
exit Command Prompt

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Restore health to the component store
DISM - Repair Windows 10 Image
Step 6. To Use DISM /RestoreHealth /Source:wim Command
- OR -
Step 7. To Use DISM /RestoreHealth /Source:esd Command
Check System Files
SFC Command - Run in Windows 10
Read the front material, then
follow >> OPTION THREE <<
To Run SFC /SCANNOW Command in Windows 10

If there are integrity issues reported on screen,
Follow the instructions in >> OPTION FIVE <<
To View Only the "SFC" Scan Results from the CBS.LOG

If there are no integrity errors, Launch Windows Update

Try the next suggestion if the issue is not resolved.

Paste the following line into the address bar of File Explorer
Control Panel\All Control Panel Items\TroubleshootingLaunch System and Security > Fix problems with Windows Update
Press Advanced
Select Run as administrator
Press Next

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Automatically reset Windows Update components
Download and run MS Windows Update diagnostic cab (direct download)

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Manually reset Windows Updates via batch file

Windows Update - Reset in Windows 10

Launch Windows Update