Windows 10: Windows 10 new Dell laptop apps crash; MS store fails

*Mad

On a hunch, I uninstalled something called RNDock...this is something from Good Sam, which installs when you use their large RV GPS to plan trips and the like. This was my suspect because it doesn't run right on Mac. Downloaded a fresh ISO, mounted it, ran setup...IT WORKED. Took some time but the process completed and Windows proclaimed success. That's the good news.

The bad news...the issues that started this gruesome process...Windows built-in apps like calculator, calendar, the Microsoft store...STILL SHUT DOWN INSTANTLY. 2 1/2 days, updated to the latest Windows build...still broken.

When I left Windows years ago I described using it as "chasing a snake through a bucket of nails." I HATE WINDOWS and I've bloody had enough of it. It should work. It does not work. I can't fix it and I shouldn't have to.*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad*Mad

 

EDIT: Please turn OFF Fast Startup and give the machine a complete shutdown. Then turn it on again.
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
Then, set a restore point.
System Restore Point - Create in Windows 10 - Windows 10 Forums

Okay, glad you got the repair install to work. I don't understand why it didn't fix things, but let's try this:

Open an Admin Command Prompt window (right-click the start button to select). In the black box that opens, enter:
Code: sfc /scannow[/quote] Notice the space before the forward slash. Here is the tut:
SFC Command - Run in Windows 10 - Windows 10 Forums
We're looking for the result No integrity violations found. If it reports found and fixed, or found but could not repair, reboot and run it again, up to three times. If you still don't get a green light, move to the next steps.

Clear and reset the Store Cache
Store Cache - Clear and Reset in Windows 10 - Windows 10 Forums

Re-register the Store in W10
Store - Re-register in Windows 10 - Windows 10 Forums

If necessary, reinstall & re-register apps
Apps - Reinstall and Re-register in Windows 8 and 10 - Windows 10 Forums

Of course, if there's still any software on the machine that is incompatible with W10, we're going to continue to have issues.
Using Ccleaner Free, please provide a list of installed programs:






Post the text file between [ code ] [ /code ] tags using the # sign.

Also, a snippet of all your enabled startup programs in Task Manager would help.

 

SFC no violations

Reset store cache; no result

Re-register Store; no result

Reinstall/re-register apps; no result*Sad

 

Also, downloaded and installed 2 Windows 10 updates with no result.

 

I'm happy to try and step in to help here. *Smile

Can you confirm what version and build you are now on. There was an update earlier this week which should bring you to build 10586.494.

Please check via Settings -> System and look at the About screen.

 

Thanks Phil, I appreciate your help. *Smile
@KBHopper, Phil will pick up here, as I have urgent personal matters which require my attention atm. Thanks.

 

Unexpected outcome. Last two should have worked. They worked for me in essentially identical condition as you stated.

Actually I have faced this issue a few times. *s

If those does not work for you, better you go for a Repair Install Windows 10 with an In-place Upgrade. That will be an easier and less time consuming fix, apparently. Speaking from personal experience.

 

@Arc I know the OP has already tried the in-place repair but he had trouble doing it. I agree that this is the what he needs to do next but I just wanted to check that he had the most recent cumulative update before trying again. I think it will work, the problem is the install appears to stop and then people panic and start trying to intervene. I think if MS put a better message up and indicated that things were still happening people would let the system finish what it was doing during the installation. It can take quite a long time to complete.

 

No problem, Phil. *Smile Let KBHopper get the latest Build Update and let us expect a fix by doing so.

 

I'll get back to you soon...not at my machine. I am scheduled for release from Windows Acute Trauma therapy at about noon EST. The Bill Gates voodoo doll helps some, and the meds should kick in before I go back to this adventure in applying fixes that look like witchcraft hexes...

 

Version 1511 (OS Build 10586.494)

 

Great that means you are on the latest build released this week. Can I check whether you can get the apps to work after performing a clean boot. To do this follow the steps:

1. Right click on start to open Run, type msconfig, and press Enter to open System Configuration.

2. In the General tab of System Configuration, select (dot) Selective startup, and only uncheck Load startup items. (see screenshot below)





3. Click/tap on the Services tab in System Configuration, check the Hide all Microsoft services box, and click/tap on Disable all. (see screenshot below)





4. Click/tap on the Startup tab in System Configuration, and click/tap on the Open Task Manager. (see screenshot below)





5. Disable all startup items one by one, and close Task Manager.

6. Click/tap on OK in System Configuration.

7. Click/tap on Restart to restart the computer with a clean boot at startup.


When the computer restarts check to see if the calculator app and others that have been causing you trouble now work.

If they do, you know it is one of the services or startup items that is causing the problem. If they still do not work you can now re-try the repair install with the in-place upgrade. You will recall that you mount the ISO you created previously and run the setup.exe. Have patience and wait for windows to complete, it can appear to stop but if you have a hard disk LED you can usually tell that things are still loading. Hopefully it will work this time!

 

Apps not working with start-up things and processes disabled.

Will download fresh ISO and try again.*Shock

 

I know it can be frustrating , been through this one myself , so I just thought I'd say an inplace upgrade did get my Store and Apps working again a couple of weeks ago.

 

Fresh ISO, downloaded, ran to completion with success. Store and MS apps still don't work. Good grief.*Mad