Windows 10: Windows 10, Start Menu problems, Virus, corrupted files

Discus and support Windows 10, Start Menu problems, Virus, corrupted files in Windows 10 Support to solve the problem; Hey there, I have started having serious problems with my computer. It seems to have started this morning when all of a sudden my computer kept sort of... Discussion in 'Windows 10 Support' started by appleman634, Aug 13, 2016.

  1. Windows 10, Start Menu problems, Virus, corrupted files


    Hey there, I have started having serious problems with my computer. It seems to have started this morning when all of a sudden my computer kept sort of refreshing explorer (the taskbar would disappear and reappear, etc.) so i decided it was time to run some scans, I ran Avast scan which found some minor detections, then i ran malwarebytes which found some more minor detections. I then downloaded adwcleaner which found some adware and hitmanpro found a bitcoin miner (issch.exe). First i let hitmanpro fix everything and then let adwcleaner fix the problems which causes a forced restart (really annoying), after this restart there was something about hitmanpro during the boot, no error message it just said hitmanpro v1... or something. then when i got to the log in screen it would not let me log in, everytime i restarted it gave me a different error msg when i tried to log in: wrong handle, cant connect to RSC servers or something, and so on. So i restored to hitmanpros checkpoint. after going through the above like 2 more times just in case i decided i would scan and remove the infected files/viruses manually which is what i have done.

    Apart from that my windows 10 is failing, shortcuts arent working and their icons are gone. shortcuts on the taskbar barely work. I read about restoring the icon cache but i dont see how that could fix the broken shortcuts. I also ran SFC scannow which found some corrupted files but couldnt fix them. I will attach the CBS.log

    CBS.log - Google Drive

    sorry for the long post but i just want to make sure you guys have the full picture, any help is appreciated. Thanks Windows 10, Start Menu problems, Virus, corrupted files :)

    :)
     
    appleman634, Aug 13, 2016
    #1
  2. Jose Est Win User

    Related to cortana?

    Hi,

    Corruption in the user profile, virus or malware infection and damaged or missing system files are some examples that can cause Cortana to stop or not work.

    Refer to this article for a step-by-step
    guide in troubleshooting issues with Cortana.

    Let us know if you need anything else.
     
    Jose Est, Aug 13, 2016
    #2
  3. I deleted Cortana from WindowsApps folder... Search bar is not working so I want to reinstall everything.

    Hi,

    A corrupted operating system is one of the possible causes why the Start menu or Cortana is not working properly. We recommend that you run a full scan using Windows Defender or your preferred anti-virus. If the issue persists, we suggest that you follow
    the series of troubleshooting steps on this article:
    Troubleshoot problems opening the Start menu or Cortana
    .

    Note: The last resort that you can do is to reset your device and choose the Keep my files option. Please create a backup file just in case you might encounter some issues during the reset process. In that way, we can avoid data loss.

    Should you need further assistance, please let us know.
     
    Raymond Ave, Aug 13, 2016
    #3
  4. Windows 10, Start Menu problems, Virus, corrupted files

    Please post the malware logs so members might advise any corrective action.

    Your CBS log looks like you need to repair your system files:

    DISM - Repair Windows 10 Image - Windows 10 Forums
    or
    Reset Windows 10 - Windows 10 Forums
    or
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    You want to download the current Win10 ISO and use that to repair the file corruption
    Windows 10 ISO Download - Windows 10 Forums
    But FIRST you need to clean up the malware on your machine. The logs will tell members more about the infections and what else might need to be done
     
    Slartybart, Aug 13, 2016
    #4
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Windows 10, Start Menu problems, Virus, corrupted files

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