Windows 10: can't add device to my Microsoft account

Discus and support can't add device to my Microsoft account in Windows 10 Drivers and Hardware to solve the problem; My problem is that I bought a product from the Microsoft Store on my windows 10 laptop. I downloaded it there just fine. If I log into my Microsoft... Discussion in 'Windows 10 Drivers and Hardware' started by Ellie Miller, Apr 24, 2020.

  1. can't add device to my Microsoft account


    My problem is that I bought a product from the Microsoft Store on my windows 10 laptop. I downloaded it there just fine. If I log into my Microsoft account on my Windows 8.1 desktop, go to the Microsoft store to buy the same product, it says "you own this game". There is a button that says "Install on my devices". I click that button and the only available device is my laptop.


    How can I add my desktop to the list of devices on my Microsoft account so that I can download the game there?

    :)
     
    Ellie Miller, Apr 24, 2020
    #1
  2. Brink Win User

    Unknown devices on my Microsoft account

    Hello Flemmingk, can't add device to my Microsoft account :)

    Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

    Either way, you can remove these devices.

    *Arrow Microsoft Account - Remove Devices User Accounts Tutorials

    Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

    Change Password of Account in Windows 10 User Accounts Tutorials

    Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials
     
    Brink, Apr 24, 2020
    #2
  3. flemmingk Win User
    Unknown devices on my Microsoft account

    Thanks Brink
    I get different reactions every time I try to delete a device, but the result is that I cannot remove the devices.
    I'll go back to local accounts and delete the Microsoft account.
    I changed to Microsoft account because I wanted to use the Continue on PC feature. This feature doesn't work so I think that I'll just forget about it.
    Thanks for your interest.
     
    flemmingk, Apr 24, 2020
    #3
  4. can't add device to my Microsoft account

    Creating or signing in to microsoft account

    Hi Gloria,

    The error code that your are getting when adding an account is usually caused by the following:

    • Your phone has an incorrect date and time set.
    • You do not have a data connection.
    • Your phone is in a "bad state."
    We suggest that you follow the steps on this link to set up your Microsoft
    Account on your device.

    Keep us posted for further assistance.

    Regards.
     
    Marcel Dio, Apr 24, 2020
    #4
Thema:

can't add device to my Microsoft account

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