Windows 10: Edge/Explorer freezes up windows when I plug in second monitor

Oh so the lappy has a touch screen whereas the second monitor is not?

 

Well, I think that's your problem, but not sure.

Is there a way to turn touch off on your lappy?

 

That might seem obvious, but I have used my laptop with touchscreen without a problem for over a year. It was only when an update happened in July that this problem started up.

 

OK, but the update may not support this sorry to say. We'll not give up hope, though.

I cannot find the model number w2k84ua#aba on the HP site nor anywhere. I can find w2k86ua#aba or w2k81ua#aba.

Do you have a link on it at the HP site?

 

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

 

Thanks. I'll look at it. In the meantime, do a search the HP site for a similar problem.

 

Is the BIOS updated to the latest?

Use key combo > WinKey/S > Type > troubleshoot > Press Enter or click > Run the Hardware and Devices troubleshooter.

Have you tried to run that "HP PC Hardware Diagnostics UEFI" at all with the secondary monitor plugged in?

There's also that "HP Connection Optimizer" in the "Utility-Tools" section there.

Have you found anything?

 

After 4 hours of scans, nothing with the hardware is wrong. I know this is extremely frustrating. If it helps any, I did get the start menu to stay static on the second screen but when I moved my cursor there, I just got a spinning circle like the computer was working. I can click on anything on my desktop though, it's just the start menu that can not load.

 

Hi there. Yes, another day in Paradise. *Biggrin

I'm thinking it's your video driver that's not compatible with either the update or your particular setup.

Open Settings > Personalization > Scroll down to Multiple displays > Turn off "Show Taskbar on all displays".

 

If that doesn't work, try downloading and installing the next older driver. If that works, trouble is Windows Update (WU) is going to update the driver, but there's a way to block that.

Turn On or Off Device Driver Automatic Installation in Windows 10 Windows 10 Windows Update Activation Tutorials

 

That didn't work either. I know this is very frustrating. I've tried reloading all windows apps since the problem is with the start menu because everything else seems to work.

 

OK. Must be very frustrating for you. I would be too. Have you searched the HP site? Have you contacted them? You may want to.

Try the driver thing. That may work. I'm thinking if it worked in the last build it may work again.

You also may consider a clean install. Perhaps something did not load correctly.

Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials

Just for grins try the RestoreHealth part of this: Use DISM to Repair Windows 10 Image Windows 10 Performance Maintenance Tutorials

Followed by: Run SFC Command in Windows 10 Windows 10 Performance Maintenance Tutorials Run at least 3 times even if it says it found no violations.

 

I've tried all these as well. Even tried uninstalling graphics driver and reinstalling from HP website.

Windows Explorer still doesn't work when second monitor is plugged in in extend mode.

 

Did you perform an advance system Disk Cleanup? Wondering why the Windows.old folder isn't there.

You may consider clean installing the Creators Update in the tutorial I linked. If that doesn't work, you may consider going back to Anniversary Update to clean install that (build 14393). Not sure if an ISO can be found to do so, though.

FYI, the Fall update will be released October 17 that may work for you again.

BTW, do you have recovery media? Does your lappy have an HP/OEM recovery partition? If not sure, please post a screenshot of Disk Management.

Disk Management - How to Post a Screenshot of Windows 10 General Tips Tutorials

 

I ended up installing another local user account and now I can plug in a second monitor without Windows Explorer freezes up. Everything is normal now.

Does this make sense and can I fix my user account that I have everything under? According to another site, my account that I had been user is corrupt and that is what is causing all the windows explorer issues. My problem is now I can't get to all my files that are under the original (corrupt) account.