Windows 10: Freezing when playing games

Discus and support Freezing when playing games in Windows 10 BSOD Crashes and Debugging to solve the problem; nvidia drivers cleaned and latest installed. Avira deleted. Freeze in game. No BSODs until welcome screen. 2nd freeze after being logged in... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by brokenspirit, Oct 17, 2015.

  1. Freezing when playing games


    nvidia drivers cleaned and latest installed. Avira deleted.

    Freeze in game. No BSODs until welcome screen. 2nd freeze after being logged in

    Attachment 44099
     
    brokenspirit, Oct 21, 2015
    #31
  2. axe0 New Member

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked
    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist
     
  3. apologies for the delay. I bleaned everything out and had a couple of sucessful sessions at a friends office (2 x 4 hours sessions with no freezes). Came home and froze again, BSOD kept repeating until I manually forced off and turned back on again a few mins later. I disabled everything you asked in taskmanager and msconfig and I again froze. Can I play games in safe mode?

    I was thinking maybe it is an overheating issue? My friends office is a lot cooler than my flat which is on average 24 degrees celcius ambiant temp

    latest logs here

    Attachment 45052
     
    brokenspirit, Oct 27, 2015
    #33
  4. Freezing when playing games

    3 main differences at my friends office:

    - Ambiant temp is about 18 deg C
    - I'm connected to the internet via the wifi pci card rather than ethernet
    - I'm using a different screen (connected via DVI cable)
     
    brokenspirit, Oct 27, 2015
    #34
  5. axe0 New Member
    You can't play games in safe mode, because in safe mode there is a minimum of stuff used.

    Try playing games with the wifi card instead of ethernet and see how it goes.
     
  6. As it only crashes during games I wont be able to replicate it during safe mode.

    Crash during game when on wifi, didn't freeze but went straight to BSOD with a new error Attachment 45204message
     
    brokenspirit, Oct 27, 2015
    #36
  7. axe0 New Member
    The error is 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.




    Freezing when playing games [​IMG]
    STOP 0x124 Troubleshooting
    Freezing when playing games [​IMG]
    Read carefully before proceeding.


    Freezing when playing games [​IMG]
    Warning
    Freezing when playing games [​IMG]
    If you're overclocking your system, revert back to stock clocks now.
    Freezing when playing games [​IMG]



    Freezing when playing games [​IMG]
    Note Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: GPU Stress Test





    Freezing when playing games [​IMG]
    ONE
    Freezing when playing games [​IMG]
    CPU TEST

    Freezing when playing games [​IMG]
    Run Prime95 - Stress Test Your CPU - Windows 10 Forums


    Freezing when playing games [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    Freezing when playing games [​IMG]
    TWO
    Freezing when playing games [​IMG]
    RAM TEST

    Freezing when playing games [​IMG]
    Run MemTest86+ - Test RAM - Windows 10 Forums


    Freezing when playing games [​IMG]
    Note
    Freezing when playing games [​IMG]


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    Freezing when playing games [​IMG]
    THREE
    Freezing when playing games [​IMG]
    GPU TEST

    Freezing when playing games [​IMG]
    Run FurMark - GPU Stress Test - Windows 10 Forums


    Freezing when playing games [​IMG]
    Note Run Furmark for around 30 minutes.

    Freezing when playing games [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    The problem:
    There is a problem with the fetched data in the level 1 cache when the CPU is trying to execute it.
    Code: 4: kd> !errrec ffffe000cbc7f028 =============================================================================== Common Platform Error Record @ ffffe000cbc7f028 ------------------------------------------------------------------------------- Record Id : 01d111b809fae720 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 10/28/2015 19:52:56 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffe000cbc7f0a8 Section @ ffffe000cbc7f180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Instruction Execute Flags : 0x00 Level : 1 CPU Version : 0x0000000000600f20 Processor ID : 0x0000000000000004 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffe000cbc7f0f0 Section @ ffffe000cbc7f240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : 20 0f 60 00 00 08 08 04 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffe000cbc7f240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe000cbc7f138 Section @ ffffe000cbc7f2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : ICACHEL1_IRD_ERR (Proc 4 Bank 1) Status : 0xb080000000040151[/quote]
     
  8. Freezing when playing games

    Not sure if it has been overclocked, I bought the computer from someone else so not sure what they did to it. I just did a fresh install of the os once I had it. Here is a photo of the bios front page if you can tell anything from that?
    80%x
     
    brokenspirit, Oct 27, 2015
    #38
  9. axe0 New Member
    There is no photo attached.
    Please try it again.
     
  10. Not sure if it has been overclocked, I bought the computer from someone else so not sure what they did to it. I just did a fresh install of the os once I had it. Here is a photo of the bios front page if you can tell anything from that?


    Freezing when playing games [​IMG]
     
    brokenspirit, Oct 27, 2015
    #40
  11. also can you recommend any temperature monitoring software?
     
    brokenspirit, Oct 27, 2015
    #41
  12. axe0 New Member
  13. Freezing when playing games

    so tried running prime95. Both times the system froze within a minute. Didn't see the temp the first time but the last time it was about 40 degrees C. No BSOD so no logs available.
     
    brokenspirit, Oct 28, 2015
    #43
  14. axe0 New Member
    Was any other software in the background running besides of the temperature monitor software?
     
  15. nothing that I know of
     
    brokenspirit, Oct 28, 2015
    #45
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Freezing when playing games

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