Windows 10: Microsoft family not controlling device

Microsoft family used to control child's device properly, now it does not.


The family section of website says I should update Windows 10 device to get it to work properly. I have installed the latest updates, but it did not fix the issue.

:)

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,

 

See Devices Connected to Child Account from Microsoft Family website

How to See Devices Connected to Account of Microsoft Family Child Member


One of the many benefits of having a Microsoft account is a family group, which gives you access to family features and settings. It's a free service that helps families stay connected and keeps kids safer on Windows 10, Xbox One devices, and Android devices running Microsoft Launcher. Youll find settings like activity reporting, screen time limits, location sharing, and content filters, where you can also track kids spending and add money to their Microsoft accounts.

A Microsoft family group is separate from other Microsoft apps and programs. You can sign up with your email account. If you already use Skype, youll have a family chat set up and waiting for you once you create your family group. If you dont already have Skype, get more information and sign up to create an account for your family.

Once you set up your family group, you can add or remove child and adult members.

A Microsoft account is what you use to sign in to Microsoft services such as outlook.com (or Hotmail), Office, OneDrive, Skype, Xbox, Windows, and more. It makes your experiences on devices and services more personal and relevant to you.

Any device (ex: PC, phone, tablet, laptop, Xbox, etc...) that you signed in to with your Microsoft account will be associated (connected) with your Microsoft account, and listed under "remove the device.

As an adult in your Microsoft family group, you can see all devices connected to your child's account.

See also:

• What is a Microsoft family group? | Microsoft Account Support
• Microsoft account | Your family
• Set up and manage your family | Microsoft Account Support

This tutorial will show you how to see all devices connected to the Microsoft account of a child member in your Microsoft family group.


CONTENTS:

• Option One: See Devices Connected to Child Account from Microsoft Family website
• Option Two: See Devices Connected to Child Account from your Microsoft Account Devices webpage

OPTION ONE

See Devices Connected to Child Account from Microsoft Family website
1. Do step 2 or step 3 below for how you would like to manage your family settings online.

2. As an adult in the family, go to the Microsoft Family website, sign in with your Microsoft account if not already, and go to step 4 below.

3. Open Settings in Windows 10, click/tap on the Accounts icon, click/tap on Family & other users on the left side, click/tap on the Manage family settings online link, and go to step 4 below. (see screenshot below)



4. Click/tap on the See devices link for the child member you want to see all devices connected to their account. (see screenshot below)










OPTION TWO

See Devices Connected to Child Account from your Microsoft Account Devices webpage
1. As an adult in the family, go to the Microsoft Account devices webpage, and sign in with your Microsoft account if not already.

2. Select your child's account in the Device view drop down list. (see screenshot below)



3. You will now see all devices connected to your child's Microsoft account. (see screenshots below)






That's it,
Shawn


Related Tutorials

• How to Remove Devices from your Microsoft Account
• How to Create and Set Up Your Microsoft Family Group
• How to Add or Remove Adult Member for Microsoft Family Group in Windows 10
• How to Add or Remove Child Member for Microsoft Family Group in Windows 10
• How to Manage Microsoft Family Settings for Child in Windows 10
• How to Allow or Block Family Member from using a PC in Windows 10
• How to Manage and View Activity of Microsoft Family Child Member on Windows 10, Xbox One, and Android Devices
• How to Find Your Child in Microsoft Family on a Map
• How to Add Money to Account of Family Child for Purchase & Spending in Windows Store
• How to Manage Web Browsing Restriction Settings for Child in your Microsoft Family
• How to Manage Apps, Games & Media Settings for Child in your Microsoft Family
• How to Manage Screen Time Settings for Child in your Microsoft Family
• Hide or Show Family Options in Windows Defender Security Center in Windows 10
• How to Turn On or Off Ask a Parent before buying stuff in Microsoft Store for Microsoft Family Child Member

 

Changes in Microsoft family

Source: Microsoft account | Whats new for Microsoft family